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Privacy Agreement.

1. Introduction

This Privacy Policy explains how The Lettings Cloud (“we”, “us”, “our”) collects, uses, and protects your personal data when you use our website (https://thelettingscloud.com/) or our services.

We are a UK-based letting agency providing property management, landlord services, and tenant services in Pendle and the Ribble Valley.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

We may collect and process the following personal data:

Information you provide:

  • Name

  • Email address

  • Phone number

  • Property details

  • Enquiry details (via contact forms)

Automatically collected data:

  • IP address

  • Browser type

  • Device information

  • Website usage data (via cookies)

3. How We Use Your Data

We use your data to:

  • Respond to enquiries

  • Provide lettings and property services

  • Manage landlord and tenant relationships

  • Arrange property viewings

  • Process applications and referencing

  • Improve our website and services

  • Comply with legal obligations

4. Legal Basis for Processing

We process your data under the following lawful bases:

  • Consent – when you submit forms or opt-in

  • Contract – to provide letting/property services

  • Legal obligation – compliance with housing and tenancy laws

  • Legitimate interests – improving services and communication

5. Sharing Your Data

We may share your data with:

  • Tenant referencing agencies

  • Maintenance contractors

  • Legal and compliance professionals

  • IT and CRM providers

  • Partner estate agencies

We do not sell your data.

6. Data Retention

We retain personal data only as long as necessary:

  • Enquiries: up to 12 months

  • Tenancy/landlord data: up to 6 years (legal requirement)

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Data portability

To exercise your rights, contact: info@thelettingscloud.com

8. Cookies

Our website may use cookies to:

  • Improve functionality

  • Analyse traffic

  • Enhance user experience

You can control cookies via your browser settings.

9. Data Security

We implement appropriate security measures to protect your data, including secure servers and restricted access.

10. Contact Details

Data Controller:
The Lettings Cloud Limited
95 Gisburn Road, Barrowford, Lancashire, BB9 6DX
Email: info@thelettingscloud.com
Phone: 01282 691223

11. Changes to This Policy

We may update this Privacy Policy from time to time. Please check this page regularly.